Parking in your area
How to get a permit, avoid a fine and report a vehicle parked where it shouldn’t be.
We want it to be easy for you to park outside your homes. UK Car Park Management Ltd (CPM), who manage our car parking schemes, carry out regular warden patrols, ensure bays are clearly marked and put up signs advising people where they can and cannot leave their vehicles. They also issue penalty charge notices to drivers who park incorrectly.
Visitors parking
Visitors parking is not available at all One Housing locations. Where visitor parking is available a valid scratch card must be displayed in the vehicle at all times. Visitor Scratch Cards (VSCs) can be purchased directly from CPM (£10 per book of 10). Please note that VSCs can only be purchased by One Housing residents and there is a limit of 1 VSC booklet per household, per month
VSC for One Housing's estates on "The Island" / E14 (Barkentine, Kingsbridge, Samuda & St John's) cannot be purchased from CPM. If you wish to purchase a VSC booklet for these areas, please contact One Housing on 0300 123 9966. One Housing tenants over retirement age and living in an area with visitors parking are entitled to 1x free book of VSCs per 6 month period.
Purchase, renew or replace a parking permit or visitor scratch card
Application forms can also be emailed or posted to you.
- Call CPM: 0345 463 5050
- Email: permits@uk-cpm.com
How to report illegal parking
Incorrectly parked vehicles can be reported anonymously 24 hours a day, seven days a week. Photographic evidence of any contraventions can also be submitted.
If appropriate, CPM will follow this up by sending a parking charge notice to the vehicle owner via the postal service.
How to appeal a parking penalty
Appeal a parking charge notice online or write to Payments & Collections, UK CPM, PO Box 3114, Lancing, BN15 5BR. Each appeal is assessed on an individual basis, with a decision made in 14-28 days.
If dissatisfied with the outcome, you can appeal to the Independent Appeals Service (IAS), operated by London Councils. A qualified and practising solicitor or barrister will consider the lawfulness of the charge, but not any mitigating circumstances.
If the IAS allows the appeal, the penalty charge notice will be cancelled. If refused, you have 14 days to pay the full fee of £100. The discounted early payment fee of £60 will no longer be available.
Flexible payment options are available for low income families.
Impact of changes to the Private Parking Code of Practice
We’re working with UK Car Park Management Ltd (CPM) to ensure our sites are compliant with the Government's changes to the Private Parking Code of Practice by the end of 2023.
Please note there are no changes to parking schemes at the present time. We’ll keep you updated when we receive further information.
What we know about the changes to the Private Parking Code of Practice
A Parking Charge Notice (PCN) will become known as a Notice of Parking Charge (NPC).
- NPC (formerly PCNs) rates shall alter dependent upon the location of the parking area, the type of breach and whether or not parking is invited or not invited.
- There will be a reduction in new NPC values by up to 50% (this will vary in London).
- A single, clearer, and fairer independent appeals system will be introduced.
- Debt collection fees will be removed, where an NPC is unpaid.
- Sanctions for operators who breach the revised Code of Practice will be introduced.
The new rules will bring private parking in line with council rules. Private parking operators will be required to put the new rules into place by the end of 2023 for existing sites and for all new sites at the end of 2022 at the latest.
The Department for Levelling Up, Housing and Communities and the Driver and Vehicle Licensing Agency (DVLA) are responsible for ensuring the rules are followed. Operators that fail to comply can be banned from accessing DVLA data, which means they'd struggle to contact people, or they could even be barred from collecting charges from motorists at all.
You can learn more about the changes by following the links below:
https://www.gov.uk/government/news/crackdown-on-private-car-parking-firms-will-eliminate-unfair-fines
https://standardsdevelopment.bsigroup.com/projects/2020-00193#/section
https://www.gov.uk/government/consultations/parking-code-enforcement-framework