This committee is chaired by Alex Jones, our resident board member.
The purpose of the committee is to scrutinise and review the policy, performance and delivery of our overall service offer. It covers:
- Overall effectiveness of services provided to residents
- Repairs and maintenance
- Resident engagement and involvement
- Complaints and feedback
- Customer-facing policies
- Value for money (of services provided)
The terms of reference of this committee reflect the partnership between customer services and resident engagement. Each Resident Panel Chair sits on this committee, together with three non-executive members of the Group Board.
The committee meets four times a year. The chairs of the Resident Panel also attend an annual Group Board awayday where they are able, through their collective knowledge, to feed back on common priorities for all residents.