MyOneHousing
Our customer self-service portal where you can make payments and access services whenever’s convenient for you, at any time, 24 hours a day, 365 days a year.
Resident information
We want you to live well and feel secure in your home. Whether you rent or lease from us, here you will find information about our responsibility as your landlord or freeholder, and how you can manage your home and stay safe in your community.
Putting things right
How to make a complaint and what we'll do about it
Homeowner information
Find out about your lease, staircasing, altering your home or making an insurance claim
Tenant information
Paying your rent, understanding service charges and buying your home
Safety at home
How we work together to reduce any risk from fire, gas, asbestos and water
Safety in your community
Our commitment to providing safe homes in safe communities
Supporting our residents
We know things are really tough for a lot of our residents at the moment, so we’re here for you
Looking after your estates
How we maintain communal areas, including estate inspection walkabouts
Our customer service offer
The standards we aim to deliver across all our areas of work
Keeping you updated
We regularly share information and service updates with you in a range of ways.
Request a communal door key fob
What to do if you've lost the fob to communal areas
Parking in your area
How to get a permit, avoid a fine and report a vehicle parked where it shouldn’t be
Bringing fibre to your home
We are working with cable providers and telecommunications consultants to devise a planned programme of works to put ‘fibre’ (the new cables replacing the old copper cables) in our blocks by 2025.