Contact us

There are several ways to get in touch: online, by email, phone and via social media.

I would like to report a repair
I want to make a payment
I want to report anti-social behaviour
I want to report tenancy fraud
I want to raise a concern
I want to move home

Ways to contact us

Social media

Our social media channels are a great way of contacting us. We're online to deal with queries Monday to Friday, from 9am to 5pm.

Customer enquiries: twitter.com/AskOneHousing

Media and political enquiries: twitter.com/OneHousing

Email

ask@onehousing.co.uk

Telephone

0300 123 9966

Our customer service centre is open Monday to Friday, 8am to 6pm apart from Wednesday, when we are open 9am to 6pm.

Residents in Berkshire should call Housing Solutions on 0800 587 9941 to report a repair. Their customer service centre is open from 8.45am-5.15pm on Monday, Tuesday and Thursday; 10am-5.15pm on Wednesday; and 8.45am-4.45pm on Friday.

How quickly we aim to respond to you

We aim to get back to you within two working days with either a response to your query or to let you know that we need to pass it to a colleague in one of our specialist teams. If your query needs to be passed to one of our specialist teams, they aim to respond within 10 working days. If your query is particularly complex and more time is needed to deal with it, they will let you know.

Journalists Only

If you're a journalist, please contact our media team.

Our offices

Our registered office:

2 Estuary Boulevard,
Estuary Commerce Park,
Liverpool
L24 8RF

Our other offices

  • 12 The Quarter Deck, London, E14 8SJ
  • 220 Arlington Road, Camden, NW1 7HE

We're open Monday to Friday between 9am and 5pm (except bank holidays).