Report a repair

You can report a repair in a number of different ways.

Latest update: 02 November 2020

Following Saturday’s announcement that the nation is moving into lockdown from 12am Wednesday night/Thursday morning, our repairs service will continue as normal, with all our teams following government guidance relating to social distancing and appropriate PPE. We will continue to monitor the situation and will update these pages if we need to introduce any changes to the type of repairs we can respond to.

If we need to visit your home, please make sure you let us know if anyone in your household is unwell or self-isolating so that our engineers are prepared with the necessary protective equipment.

If you, or anyone in your household develop symptoms after reporting a repair but before the appointment, please let us know and we will rearrange the appointment.

Ensuring safety: If you are booking a repair, we will ask if you or anyone in your home is currently self-isolating or if they are experiencing any coronavirus symptoms. Our operatives will follow all government guidelines to keep everybody safe. You can find out more on our coronavirus advice page.

If you have an emergency repair, please call us on 0300 123 9966 (our out of hours service will be able to help if you call outside of office hours). You can find details here of what we deal with as an emergency.

To report all other repairs, the quickest and simplest way is through MyOneHousing. By doing so, you can track the status of your repair. You will need to register if you have not used this service before. Please note that this service isn't available to market rent tenants.

Login or register with MyOneHousing to report a repair

Other ways to report a repair

Social and intermediate tenants, and leaseholders (except Berkshire residents)

Our dedicated in-house repairs and maintenance team look after our properties across London and the South East.


Please let us know if any members of your household are self-isolating.

Complete our repair form. Please provide as much information as you can so we can book the repair with you.


Call us on 0300 123 9966 (8am-6pm, Monday to Friday).

In an emergency, out of hours, call: 0300 123 9966

For social and intermediate tenants, and leaseholders living in Berkshire

In the Berkshire area we work with contractor Housing Solutions to provide our repairs service.

Their opening hours are:

  • Monday  8.45am-5.15pm
  • Tuesday  8.45am-5.15pm
  • Wednesday  10am-5.15pm
  • Thursday  8.45am-5.15pm
  • Friday  8.45am-4.45pm

For residents with hearing difficulties, call 01628 638136.

In an emergency, out of hours, call: 0300 123 9966

Market rent tenants

Call: 0300 123 2033 (9am to 5pm, Monday to Friday)

In an emergency, out of hours, call: 0300 123 9966. Please inform the operator that you are a market rent tenant.

Emergency contact details

In an emergency, call us on 0300 123 9966.

Gas leaks

If you smell gas or are worried there might be a carbon monoxide leak, call the National Gas Emergency Service on 0800 111 999.

Water leaks

To report a leak outside your property boundary, call Thames Water on 0800 714 614.

Power cut

To report a power cut, call UK Power Networks on 105 or 0800 3163 105.