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FAQs

FAQs

Frequently asked questions about housing, repairs and finances

Frequently asked questions about housing, repairs and finances

Media enquiry?

Click here to contact our press team

Click here to contact our press team

Pay your rent

Learn how to pay your rent

Learn how to pay your rent

Report a repair

Find out how to report a repair by phone or online. 

Find out how to report a repair by phone or online. 

Do it Online

Island region

Latest news, updates and good stories for our estates on the Isle of Dogs. 

Latest news, updates and good stories for our estates on the Isle of Dogs. 

Repairs and maintenance

Report a repair and learn more about One Direct.

Report a repair and learn more about One Direct.

Housing Care & Support

Find out about our services and standards.

Find out about our services and standards.

Residents

Find all the information you need about being a resident, your tenancy agreement, paying your rent, how to report ASB and more.

Find all the information you need about being a resident, your tenancy agreement, paying your rent, how to report ASB and more.

Juniper Crescent and Gilbeys Yard

Looking to the future: Information about the future of the Juniper Crescent and Gilbeys Yard estate.

Looking to the future: Information about the future of the Juniper Crescent and Gilbeys Yard estate.

Contact us

Online, over the phone or in person: click here to get started

Online, over the phone or in person: click here to get started

Latest News

Join our residents' panel
20-June
We’re always looking for ways to provide better customer service and are working on a number of exciting projects that we would like your feedback and input.
Want to see a completed regeneration project?
18-June
We’re offering Juniper Crescent and Gilbeys Yard residents a walking tour of Portobello Square, a regeneration scheme in Ladbroke Grove. 

We want to hear from you! Share your feedback online

 

One Housing group

 

Registration details

Head Office:
100 Chalk Farm Road
London
NW1 8EH

 

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About us

 
 

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Enquiries

 

Residential line:
0300 123 9966 or 020 8821 5300 (opening hours 8.00am - 6.00pm)

 

Business line
020 8821 5100

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