Our customer service offer

The standards we aim to deliver across all our areas of work.

We're committed to providing the best service we can. If we’re to succeed, it’s also essential that customers are clear about the type and standard of service we deliver and what to expect from us.

Our customer service offer provides details on the following:

  • our customer service standard
  • our customer complaints standard
  • our home standard
  • our income management service standard
  • our tenancy and neighbourhood service standard
  • our estate management service standard
  • our leasehold and home ownership service standard
  • resident involvement.

You can also read our Customer Experience Strategy 2021-24 which outlines what we will do to ensure our customers are at the heart of everything we do.