Resident Engagement Strategy

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Resident involvement is at the heart of everything we do. We want more of you to tell us how we are doing and what improvements you would like to see.

Our Resident Engagement Strategy 2022-2025 was co-created with residents to signify the start of a stronger partnership to improve our services.

It sets out new and enhanced ways of partnership working to meet the diverse needs of our residents and involve everyone more effectively in scrutiny, service planning, decision-making and service delivery. It aims to strengthen community participation and engagement across all areas where we build our homes.

Our vision for this Strategy is to:

• Engage with more residents and provide them with the opportunity to share feedback in ways that suit their needs
• Ensure residents have more influence over the way we deliver our services
• Work towards becoming a truly ‘Customer First’ organisation
• Meet the regulatory standards and key legislation on engaging and listening to residents
• Improve the way we communicate with residents