Friday 19 October 2018
Loss of heating at Kelson House, Isle of Dogs
We're aware of the heating failure at Kelson House. Unfortunately we're unable to access the plant room to fix the boiler due to a health and safety risk in the room. Works to make the plant room safe will be completed on Tuesday 23 October, we will then access the room on Wednesday 24 October to remedy the boiler.
We are providing temporary heaters to all households but we need to limit this to two per households. Please contact us on 0300 123 9966 to request these and we will deliver these to you as soon as possible.
Please accept our sincere apologies for any inconvenience that this issue may have caused and continues to cause.
Call 0300 123 9966 or 020 8821 5300 to talk to us about a repair or if you have questions about your home.
*Calls will be answered between 8:00am and 6:00pm, Mon-Fri.
Residents in Berkshire can report a repair to Housing Solutions on 0800 587 9941. For general enquiries, you can call our duty officer on 020 8821 5344
*Calls will be answered between 8:45am and 5:15pm Mon-Fri and 10:00am to 4:45pm on Wednesday.
General enquiries can be emailed to CustomerEnquiries@onehousing.co.uk
Do you have a quick query? Our social media channels are a great way of contacting us. They're staffed between 9:00am and 5:00pm, Mon-Fri.
We're open Mon-Fri between 9:00am and 5:00pm (except bank holidays)