For you

    Contact us
    There are many ways to contact us, either in person, over the phone, by email and here on our website.


    Report a repair / Pay your rent / Report a problem with your neighbour or in your area / Access your account / Make a complaint / Give feedback


    Call 0300 123 9966 or 020 8821 5300 to talk to us about a repair or if you have questions about your home.

    *Calls will be answered between 8:00am and 6:00pm, Mon-Fri.

    Residents in Berkshire can report a repair to Housing Solutions on 0800 587 9941. For general enquiries, you can call our duty officer on 020 8821 5344.

    *Calls will be answered between 8:45am and 5:15pm Mon-Fri and 10:00am to 4:45pm on Wednesday.


    General enquiries can be emailed to

    For repairs, contact (for London residents) and (for residents in Berkshire)

    Social media

    Do you have a quick query? Our social media channels are a great way of contacting us. They're staffed between 9:00am and 5:00pm, Mon-Fri.


    Visit our offices

    We're open Mon-Fri between 9:00am and 5:00pm (except bank holidays)

    Chalk Farm Road (Head office & Camden region) - 100 Chalk Farm Road, London NW1 8EH


    Suttons Wharf South (Mile End office)  - 44 Palmers Road, London E2 0TA


    Isle of Dogs - 12 The Quarter Deck - Isle of Dogs, London E14 8SJ | 17 Castalia Square, London E14 3PQ


    Berkshire (Maidenhead office) - Ground Floor - 25-27 Broadway, Maidenhead SL6 1LY

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