Friday 19 October 2018

Loss of heating at Kelson House, Isle of Dogs

We're aware of the heating failure at Kelson House. Unfortunately we're unable to access the plant room to fix the boiler due to a health and safety risk in the room. Works to make the plant room safe will be completed on Tuesday 23 October, we will then access the room on Wednesday 24 October to remedy the boiler. 

We are providing temporary heaters to all households but we need to limit this to two per households. Please contact us on 0300 123 9966 to request these and we will deliver these to you as soon as possible.  

Please accept our sincere apologies for any inconvenience that this issue may have caused and continues to cause. 


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    Report a repair / Pay your rent / Report a problem with your neighbour or in your area / Access your account / Make a complaint / Give feedback


    Call 0300 123 9966 or 020 8821 5300 to talk to us about a repair or if you have questions about your home.

    *Calls will be answered between 8:00am and 6:00pm, Mon-Fri.

    Residents in Berkshire can report a repair to Housing Solutions on 0800 587 9941. For general enquiries, you can call our duty officer on 020 8821 5344

    *Calls will be answered between 8:45am and 5:15pm Mon-Fri and 10:00am to 4:45pm on Wednesday.


    General enquiries can be emailed to CustomerEnquiries@onehousing.co.uk

    For repairs, contact cscmaintenance@onehousing.co.uk (for London residents) and contact@housingsolutions.co.uk (for residents in Berkshire)

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    Chalk Farm Road (Head office & Camden region) - 100 Chalk Farm Road, London NW1 8EH


    Suttons Wharf South (Mile End office)  - 44 Palmers Road, London E2 0TA


    Isle of Dogs - 12 The Quarter Deck - Isle of Dogs, London E14 8SJ | 17 Castalia Square, London E14 3PQ


    Berkshire (Maidenhead office) - Ground Floor - 25-27 Broadway, Maidenhead SL6 1LY

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