For you

    Contact us
    There are many ways to contact us, either in person, over the phone, by email and here on our website.

    Online

    Report a repair / Pay your rent / Report a problem with your neighbour or in your area / Access your account / Make a complaint / Give feedback

    Phone

    Call 0300 123 9966 to talk to us about a repair or if you have questions about your home. Calls will be answered between 8:00am and 6:00pm, Mon-Fri.

    Residents in Berkshire can report a repair to Housing Solutions on 0800 587 9941. Calls will be answered between 8:45am and 5:15pm Mon-Fri and 10:00am to 4:45pm on Wednesday.

    Email

    You can email us on ask@onehousing.co.uk. For repairs in Berkshire, please email contact@housingsolutions.co.uk 

    Social media

    Do you have a quick query? Our social media channels are a great way of contacting us. They're staffed between 9:00am and 5:00pm, Mon-Fri.

    Customer enquiries: twitter.com/AskOneHousing

    Media and political enquiries: twitter.com/OneHousing

    Press

    If you're a journalist and want to speak to us, contact our communications team on 020 8821 4607 or 020 8821 5120 (Monday-Friday 9:00am-5:00pm) and 07966 643 048 or 07879 890 284 (out of hours) or email corpcommunication@onehousinggroup.co.uk

    If you're leaving a voicemail or sending an email, please make sure you give us your contact details, your deadline and a short overview of the information or help you need so that we can respond quickly and efficiently.

    Visit our offices

    We're open Mon-Fri between 9:00am and 5:00pm (except bank holidays).

    Chalk Farm Road (Head office & Camden region) - 100 Chalk Farm Road, London NW1 8EH

     

    Suttons Wharf South (Mile End office)  - 44 Palmers Road, London E2 0TA

     

    Isle of Dogs - 12 The Quarter Deck - Isle of Dogs, London E14 8SJ | 17 Castalia Square, London E14 3PQ

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