Our customer service centre will be closed on all Bank Holidays (Wednesday 25 December, Thursday 26 December and Wednesday 1 January) and open on other days as follows:
Monday 23 December 8am - 6pm
Tuesday 24 December 8am - 4pm
Friday 27 December 8am - 6pm
Monday 30 December 8am - 6pm
Tuesday 31 December 8am - 4pm
Thursday 2 January 8am - 6pm
Friday 3 January 8am - 6pm
Please note that you can report emergency repairs at any time, 24 hours a day, seven days a week, including weekends and Bank Holidays. We hope you enjoy the festive holidays and wish all our customers a very happy 2020!
Check out our online forms.
Call us on 0300 123 9966 (our customer service centre is open Monday to Friday, 8am to 6pm apart from Wednesday, when we're open 9am to 6pm).
Residents in Berkshire should call Housing Solutions on 0800 587 9941 to report a repair. Their customer service centre is open from 8:45am to 5:15pm on Monday, Tuesday, Thursday and Friday, and 10am to 4:45pm on Wednesday.
Our social media channels are a great way of contacting us. We're online to deal with queries Monday to Friday, from 9am to 5pm.
Customer enquiries: twitter.com/AskOneHousing
Media and political enquiries: twitter.com/OneHousing
If you're a journalist, please contact our media team on 020 8821 5438 (Monday-Friday 9:00am-5:00pm) and 07966 643 048 or 07879 890 284 (out of hours) or email firstname.lastname@example.org
If you're leaving a voicemail or sending an email, please make sure you give us your contact details, your deadline and a short overview of the information or help you need so that we can respond quickly and efficiently.
Our head office is Atelier House, 64 Pratt Street, London NW1 0DL. This is also our registered office. We also have offices on the Isle of Dogs: 12 The Quarter Deck, London E14 8SJ and 17 Castalia Square, London E14 3PQ
We're open Monday to Friday between 9am and 5pm (except bank holidays).