For you

    Contact us
    There are several ways to get in touch: by phone, email, online and via social media. PLEASE NOTE: Our Suttons Wharf South office in Mile End is closing on Friday, 15 November 2019

    Online

    Check out our online forms.

    Phone

    Call us on 0300 123 9966 (our customer service centre is open Monday to Friday, from 8am to 6pm).

    Residents in Berkshire should call Housing Solutions on 0800 587 9941 to report a repair. Their customer service centre is open from 8:45am to 5:15pm on Monday, Tuesday, Thursday and Friday, and 10am to 4:45pm on Wednesday.

    Email

    You can email us on ask@onehousing.co.uk. For repairs in Berkshire, please email contact@housingsolutions.co.uk 

    Social media

    Our social media channels are a great way of contacting us. We're online to deal with queries Monday to Friday, from 9am to 5pm.

    Customer enquiries: twitter.com/AskOneHousing

    Media and political enquiries: twitter.com/OneHousing

    Journalists Only

    If you're a journalist, please contact our media team on 020 8821 5438 (Monday-Friday 9:00am-5:00pm) and 07966 643 048 or 07879 890 284 (out of hours) or email corpcommunication@onehousinggroup.co.uk

    If you're leaving a voicemail or sending an email, please make sure you give us your contact details, your deadline and a short overview of the information or help you need so that we can respond quickly and efficiently.

    Visit our offices

    Our head office is Atelier House, 64 Pratt Street, London NW1 0DL. This is also our registered office.

    We're open Monday to Friday between 9am and 5pm (except bank holidays).

    100 Chalk Farm Road, London NW1 8EH

     

    Suttons Wharf South (Mile End)  - 44 Palmers Road, London E2 0TA. PLEASE NOTE: This office is closing on Friday, 15 November 2019.

     

    Isle of Dogs: 12 The Quarter Deck, London E14 8SJ | 17 Castalia Square, London E14 3PQ

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