Check out our online forms.
Call us on 0300 123 9966 (our customer service centre is open Monday to Friday, from 8am to 6pm).
Residents in Berkshire should call Housing Solutions on 0800 587 9941 to report a repair. Their customer service centre is open from 8:45am to 5:15pm on Monday, Tuesday, Thursday and Friday, and 10am to 4:45pm on Wednesday.
Our social media channels are a great way of contacting us. We're online to deal with queries Monday to Friday, from 9am to 5pm.
Customer enquiries: twitter.com/AskOneHousing
Media and political enquiries: twitter.com/OneHousing
If you're a journalist, please contact our media team on 020 8821 5438 (Monday-Friday 9:00am-5:00pm) and 07966 643 048 or 07879 890 284 (out of hours) or email email@example.com
If you're leaving a voicemail or sending an email, please make sure you give us your contact details, your deadline and a short overview of the information or help you need so that we can respond quickly and efficiently.
We're open Monday to Friday between 9am and 5pm (except bank holidays).