For you

    Contact us
    There are many ways to contact us, either in person, over the phone, by email and here on our website.

    Online

    Report a repair / Pay your rent / Report a problem with your neighbour or in your area / Access your account / Make a complaint / Give feedback

    Phone

    Call 0300 123 9966 or 020 8821 5300 to talk to us about a repair or if you have questions about your home.

    *Calls will be answered between 8:00am and 6:00pm, Mon-Fri.

    Residents in Berkshire can report a repair to Housing Solutions on 0800 587 9941. For general enquiries, you can call our duty officer on 020 8821 5344

    *Calls will be answered between 8:45am and 5:15pm Mon-Fri and 10:00am to 4:45pm on Wednesday.

    We’re introducing a brand new phone system to improve the way we handle calls. The new system will help us provide you with a more effective service and faster response times. It can also track voice messages which means our teams will be able to get back to you even when they are out and about, which they weren’t able to do with the old system. Please note that whilst we are migrating to the new system, there may be temporary disruption to voicemail so please don’t leave a message if you call us during this time as it may not be retrievable. Migration to the new system is taking place between Wednesday 5 December and Friday 21 December.  

    Email

    General enquiries can be emailed to CustomerEnquiries@onehousing.co.uk

    For repairs, contact cscmaintenance@onehousing.co.uk (for London residents) and contact@housingsolutions.co.uk (for residents in Berkshire)

    Social media

    Do you have a quick query? Our social media channels are a great way of contacting us. They're staffed between 9:00am and 5:00pm, Mon-Fri.

    facebook.com/onehousing

    @Official_OHG

    linkedin.com/company/one-housing-group

    Visit our offices

    We're open Mon-Fri between 9:00am and 5:00pm (except bank holidays)

    Chalk Farm Road (Head office & Camden region) - 100 Chalk Farm Road, London NW1 8EH

     

    Suttons Wharf South (Mile End office)  - 44 Palmers Road, London E2 0TA

     

    Isle of Dogs - 12 The Quarter Deck - Isle of Dogs, London E14 8SJ | 17 Castalia Square, London E14 3PQ

     

    Berkshire (Maidenhead office) - Ground Floor - 25-27 Broadway, Maidenhead SL6 1LY

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