For you

    Contact us
    There are several ways to get in touch: by phone, email, online and via social media.

    Phone

    Call us on 0300 123 9966 (our customer service centre is open Monday to Friday, 8am to 6pm apart from Wednesday, when we're open 9am to 6pm). 

    Residents in Berkshire should call Housing Solutions on 0800 587 9941 to report a repair. Their customer service centre is open from 8:45am to 5:15pm on Monday, Tuesday, Thursday and Friday, and 10am to 4:45pm on Wednesday.

    Email

    You can email us on ask@onehousing.co.uk. For repairs in Berkshire, please email contact@housingsolutions.co.uk 

    Social media

    Our social media channels are a great way of contacting us. We're online to deal with queries Monday to Friday, from 9am to 5pm.

    Customer enquiries: twitter.com/AskOneHousing

    Media and political enquiries: twitter.com/OneHousing

    Journalists Only

    If you're a journalist, please contact our media team on 020 8821 5438 (Monday-Friday 9:00am-5:00pm) and 07966 643 048 or 07879 890 284 (out of hours) or email corpcommunication@onehousinggroup.co.uk

    If you're leaving a voicemail or sending an email, please make sure you give us your contact details, your deadline and a short overview of the information or help you need so that we can respond quickly and efficiently.

    Visit our offices

    Our head office is Atelier House, 64 Pratt Street, London NW1 0DL. This is also our registered office. We also have offices on the Isle of Dogs: 12 The Quarter Deck, London E14 8SJ and 17 Castalia Square, London E14 3PQ 

    We're open Monday to Friday between 9am and 5pm (except bank holidays).

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