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    Stakeholder survey
    We welcome and encourage feedback from our customers, partners and stakeholders. Your feedback helps us to better understand your needs and requirements and we use this insight to improve our services and the way we work. Also if we’re doing something right, please let us know so we can learn from that too.

    We get feedback from our One Support customers in several ways. One of the easiest things you can do is to speak to your support officer or email us at beinvolved@onehousinggroup.co.uk

    One Support stakeholder survey

    This survey is designed for the partner organisations that we work with to provide support to our customers. It asks about a range of issues ranging from how easy it is to contact us to your thoughts on the referral process, how we keep you informed and what you think about the support services we provide. Please help us to improve our services by completing our stakeholder survey.

    One Support customer survey

    One Support runs a customer survey every year and we send a copy to all of our customers. We ask you what you think about the support you received, the service you get from your support officer, how easy you think it is to get involved in shaping your service and what you think of the customer service and complaints process.

    One Housing complaints and compliments policy

    Our formal complaints and compliments policy aims to be simple and effective, and to resolve any issues quickly and openly. This process is available to all One Housing residents and One Support customers and their representatives, and members of the public who may be affected by our services. Please visit our Publications area to see the policy.

    We want to hear from you! Share your feedback online