We get feedback from our One Support customers in several ways. One of the easiest things you can do is to speak to your support officer or email us at firstname.lastname@example.org
One Support stakeholder survey
This survey is designed for the partner organisations that we work with to provide support to our customers. It asks about a range of issues ranging from how easy it is to contact us to your thoughts on the referral process, how we keep you informed and what you think about the support services we provide. Please help us to improve our services by completing our stakeholder survey.
One Support customer survey
One Support runs a customer survey every year and we send a copy to all of our customers. We ask you what you think about the support you received, the service you get from your support officer, how easy you think it is to get involved in shaping your service and what you think of the customer service and complaints process.
One Housing complaints and compliments policy
Our formal complaints and compliments policy aims to be simple and effective, and to resolve any issues quickly and openly. This process is available to all One Housing residents and One Support customers and their representatives, and members of the public who may be affected by our services. Please visit our Publications area to see the policy.