Shaping our services
    Services designed to meet people's needs have to start with understanding what support people want and involve them in improvements and refinements. So we have a range of ways for our customers to influence our care and support services.

    We're committed to providing services that reflect what our customers want and need. We think the best way to do this is to 'co-produce' our services with our customers, involving them in every stage of design and delivery.

    Be Involved, our customer involvement programme, sets out how our customers can get involved in shaping the services they receive. We review the programme every year to make sure at we're at the forefront of putting our customers in control of their services.

    The One Support Customer Board is responsible for reviewing our performance, directing projects and influencing policy and procedure changes. The Customer Board is directly linked to the Group Board and can influence change right at the top of our organisation.

    The One Support local offer is an agreement with our customers on what is important to them, and on how and when we will deliver services. Our Customer Board plays a crucial role in monitoring our progress towards local offer targets and helps hold us to account.

    Click here for the One Support local offer leaflet for floating (community) support services

    Click here for the One Support local offer leaflet for accommodation-based care services

    If you want to get involved in shaping the services you get from us, speak to your support officer or email us at   

    We want to hear from you! Share your feedback online