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    Continuous improvement to deliver high quality services
    We're committed to continually improving the services we provide to ensure our customers receive high quality, effective support.

    Over the years we have grown into a major provider of support and care services in London and the South East.

    We regularly collect feedback from our customers and other stakeholders about their experiences of One Support and their suggestions for improvement. In our most recent customer survey, 90% of our customers were satisfied with the service they received from their support officer.

    We have a range ways to make sure that we continue to meet the high standards we set ourselves including:

    • One Support Customer board – our Area Board plays a key role in the development of policy and strategy at One Support. The Customer Board oversees performance monitoring for One Support, including complaints, internal quality assurance and housing services performance indicators.
       
    • Local Offer - developed in partnership with our customers, our Local Offer sets out a range of standards that customers can expect from both the support and housing services provided by One Support. Progress towards this is overseen by our Customer Board.
       
    • Quality Monitoring – our Service Development Team carries out internal service inspections to ensure that our customers are getting a high quality service and that we're meeting the standards set out in the Quality Assessment Framework (QAF) and the Care Quality Commission (CQC) Essential Standards of Quality and Safety. Our services have been validated at Level B of the Quality Assessment Framework (QAF) in 11 London Boroughs and in Bedford. We also have Gold Standard Exor Accreditation.

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