Domestic abuse
What is domestic abuse?
Domestic abuse refers to physical, emotional or sexual mistreatment within an intimate relationship or a family. These criminal acts can affect men and women, regardless of sexuality.
As well as violence and rape, it includes behaviour that humiliates, threatens, isolates or controls the victim.
Where to go for help?
We know how difficult it can be for those in abusive relationships to seek help for the first time, but there are agencies that can support and protect you.
The police
In an emergency or if you think you are in immediate danger, call 999.
Domestic abuse is a crime and the police will be able to help you and keep you safe.
From us
We promise to respond quickly and discreetly to anyone who is experiencing domestic abuse.
- Call us on 0300 123 9966 (Monday-Friday 8am-6pm)
- Email safeguarding@onehousing.co.uk
Our dedicated team can provide practical advice about your tenancy and housing options, as well as emotional support. They can advise on how to take action against perpetrators and can also put you in touch with specialist support groups.
In high risk cases, we may make a Multi-Agency Risk Assessment Conference (MARAC) referral, where information is shared by all key agencies to determine action.
We may take legal action, which can result in the offender losing their home or being issued with an injunction to protect you, other residents and the local community.
Support groups
Listed below are some useful phone numbers of organisations that help domestic abuse victims.
English National Domestic Violence Helpline
0808 2000 247
Galop (for lesbian, gay, bisexual and transgender people)
0800 999 5428
Men’s Advice Line
0808 801 0327
National Centre for Domestic Violence
0800 970 2070
Rape Crisis (England and Wales)
0808 802 9999
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