Stormy weather

How to deal with damage and stay safe in stormy weather.

We're likely to receive a high number of emergency calls at this time - thank you for your patience if it takes a little longer than usual to deal with your call.

Dealing with emergencies

Reporting a power cut

To report a power cut, please call UK Power Networks on 105 or 0800 3163 105.

Damage to property

Any leaks occurring from roof damage cannot be attended to during high winds, so if the severe weather continues, leaks will need to be contained until this work can be safely carried out. If you do have an emergency, please contact us.

Please note that we don’t carry out replacement or repairs to dividing fences (the fence between you and your neighbour).

We’ll repair any boundary fence that borders on a public area once the storm has passed.

Tips to help prepare for the bad weather

  • Make sure you have a working torch to hand for use in the event of any power failure. If you and your neighbours do experience a total power failure, the National Grid Supplier will recover the situation. If it’s just your power failure check your fuse board to see if the fuses need to be reset.
  • If you have a balcony, try to ensure any items for example, plant pots or furniture are secure and not resting against balcony screens. Any items that the wind can catch should be removed and placed within your property.
  • Secure any garden furniture and take down washing lines which might get damaged in high winds.
  • Check up on any elderly or vulnerable neighbours.