Market and intermediate rent tenancy agreement

Your tenancy is a legal agreement. It is a contract between you and One Housing, setting out your and our rights and responsibilities.

Your tenancy agreement

Your tenancy includes (but is not limited to) information about the following:

  • Authorised tenants and occupiers
  • Your landlord or managing agent
  • Your rent and deposit
  • The address of premises and property - the flat that we have let to you
  • The building the flat is part of
  • Shared parts - such as drives, entrances, forecourts, roads, pavements, shared passages, landings, lifts, open spaces and areas providing a way into the building
  • Your rights and responsibilities - what you are entitled to and your responsibilities
  • Our rights and responsibilities - what we are entitled to and our responsibilities.
  • Tenancy termination clauses.

A tenancy will normally be for a duration of 12 months with a six month reciprocal break clause. Your tenancy may become periodic at the end of the fixed term, if it is not renewed.

If you have any question about your tenancy agreement, you can contact us directly on 0300 123 2033 or via email at

Buildings insurance

Your landlord is responsible for the buildings insurance for the property in which you are renting. Buildings insurance only covers certain events and it is important that you take out contents insurance to cover any loss of your personal possessions inside your property or the possessions and fixtures and fittings of the landlord, if these are damaged.

Our Buildings Insurance Summary of Cover and Policies are available on request.

Alterations to your flat

You must get our permission before you make any alterations to your home. No structural or major alterations are permitted.

To apply for permission to make alterations, you must write to your Portfolio Lettings Advisor giving details of the proposed alterations. Please note that these can't be structural or cause damage to the property. You may be required to return the property to its original condition at the end of your term. If you are in any doubt, please review your tenancy agreement and contact us. Our right to refuse alterations is maintained and our final decision will be considered final.


In some circumstances, parking will be available. Whilst we endeavour to manage these spaces, we can't guarantee that spaces will always be available.

If you live in a car-free scheme, you can contact our commercial team who offer a number of parking spaces and garages. These are available to lease or purchase in a number of key Central London locations.

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How to pay for your rent and services and what to do if you're having difficulties paying.