We are working hard and have plans in place to ensure customers and staff are protected and essential services are maintained during the coronavirus outbreak. We regularly update this page, so please check back daily to get the latest information.

Follow the latest advice

With so much conflicting and often false information going round we're advising customers and colleagues to follow advice on how to prevent or minimise the spread of coronavirus from authenticated sources of information, including the NHS and Public Health England. In addition, colleagues working in our care and support schemes are following advice from the Care Quality Commission, the independent regulator of health and social care in England. You can also find the latest news and advice on the Government's website or why not join the Government's coronavirus WhatsApp service which provides official, trustworthy and timely information and advice. Find out more about the service and how to access it.

Latest update: 2 December 2020

The second England-wide lockdown is over but the new tier system means tighter restrictions are now in place for around 99% of the population. You can find details of which tier you're in on the government website. The tiers will be reviewed every two weeks.

All areas that we cover, apart from Slough, are in Tier 2 – High Alert, where key measures are:

  • Everyone who can work from home should do so
  • No mixing of households indoors, apart from support bubbles, maximum of six outdoors
  • Retail, entertainment and personal care will all be open
  • In terms of travel, it is expected that people reduce the number of journeys where possible and avoid travel into Tier 3 areas expect where necessary such as work, education, medical attention, youth services or caring responsibilities
  • Places of worship are open but people cannot interact with anyone outside their own household or bubble
  • Education – early years settings, schools, colleges and universities are open. Registered childcare, other supervised activities for children and childcare bubbles are permitted.
  • Sports events and live performances can open to spectators - up to 50% capacity or 2,000 people outdoors (1,000 people indoors) - whichever is lower.
  • Hospitality settings that serve alcohol must close, unless operating as restaurants. Hospitality venues can only serve alcohol with substantial meals. Last orders at 10pm and must close at 11pm

Slough is in Tier 3 - Very High Alert:

As above, apart from the final two restrictions relating to hospitality settings, sports events and live performances:

  • Pubs, restaurants, bars and cafes will remain closed, except for takeaway, drive-through and delivery services.
  • Spectators will not be allowed at sports events and live performances.

We urge you all to continue doing what you can to minimise the spread of the virus by regularly washing your hands, wearing a face covering and maintaining social distancing of at least two metres whenever possible. We will be able to provide more details on what the new restrictions mean when the government confirms which areas are in which tier later this week. What we do know so far is that people will be able to leave their homes, and non-essential shops, gyms, hairdressers and personal care services will be able to reopen.

We continue, as always, to follow all government guidelines which, at the moment, means we can deliver a full repairs service, with colleagues and contractors following guidelines at all times. It is essential that you let us know if you or anyone in your household has any symptoms or is self-isolating so that we can ensure they are wearing the appropriate PPE or rearrange any appointments if necessary.

On these pages you can find lots of useful information: