We collect your information for the following purposes:
Your personal information will be stored on our computer systems. It is held securely and we have security measures in place to prevent it from being accessed by any unauthorised person.
Who we share your information with
From time to time we may need to provide third parties with personal information relating to you or members of your household.
These third parties include:
One Housing Group Limited endeavours to deal with instances of rent arrears without involving third parties. However, in cases of unresolved arrears, and where arrears remain outstanding after termination of a tenancy agreement by either party; we may disclose personal details to tracing and/or debt collection agencies.
We may also pass your contact details to our repairs and maintenance contractors where necessary to arrange appointments.
We will only share information with these parties to accomplish the purposes outlined above. All information sharing is subject to the relevant information sharing protocol.
We may also disclose your personal details if required to do so by law or any governmental body.
Files may be viewed by external parties such as local authority contract managers, Inspection teams and auditors as part of monitoring, audits and service reviews.
Your information may be shared internally between One Housing and the subsidiary entities set out above.
How long we hold your information
We will hold information relating to you for as long as you hold a tenancy with us. If you move and become a former tenant we will retain your tenancy information for five years after which we will dispose of it securely.
How to apply to see the personal information One Housing holds about you
You have the right to access the personal information we hold about you. If you wish to receive a copy of these details, please write to one of the addresses below. We will respond to you within 40 days of receiving the following: