London: 0300 123 9966.
Berkshire: 020 8821 5184 or 020 88221 5343.
Your customer accounts advisor or neighbourhood officer will be able to:
- Talk to you in confidence and give advice,
- Help you claim any benefits you're entitled to,
- Make an arrangement to pay off your arrears,
- Refer you to our welfare reform advisor, who can assess your housing and debt problems, help with housing benefit queries, identify priority and secondary debt and agree on how to deal with them. This service is free to all One Housing tenants.
We’ll do everything we can to help you keep your home. However, if you ignore the problem, you could put your tenancy at serious risk.
→ Find out how we've helped residents who were struggling to pay their rent here.
We want to work with you to offer as much support and assistance as possible to ensure that you pay your rent and clear any arrears.
If you choose to ignore your rent arrears, fail to discuss the matter with us, or continue to allow arrears to mount up, we will begin proceedings to evict you from your home. We will serve a notice which is the first stage of taking action in the county court to evict you. We will always try to contact you to assist you before taking any legal action.
If you are claiming Jobseeker’s Allowance, Income Support, Employment and Support Allowance, Housing Benefit, Working Tax Credit or Child Tax Credit, please click here to find out how you will be affected as Universal Credit is introduced.
Click here on advice on how to reduce the impact of welfare reform.
The Energy Saving Trust is a great online resource where you can find lots of ideas for saving money on your bills. The savings you can make in each area all add up so why not check it out and see how you can cut costs.
If you would like to discuss making a benefit claim, need help or financial support please call us on 0300 123 9966 and ask to speak with one of our welfare benefit advisors.