The way we set rents is based on a formula that the government sets and things like the value and size of your home and average local income levels. Back in 2016 the government passed the Welfare Reform and Work Act and, since then, tenants living in homes for social rent have seen the amount of rent they pay go down each year by 1%. Following a government consultation, this policy has changed and means that we, like other housing associations, can increase rents by the Consumer Price Index (CPI) plus 1%. Please check your annual rent notice which provides details of your new rent and what to do if you receive Housing Benefit or Universal Credit.
By direct debit
This is a quick and simple way to pay your rent. Once you set up a Direct Debit, payments are made automatically, giving you one less thing to think about. To set up Direct Debit payments, please call us on 0300 123 9966.
You can instruct your bank to pay a set amount of money automatically weekly or monthly. Please contact your customer accounts advisor (or your neighbourhood officer if you live in Berkshire) for a form to set up a standing order, or download a standing order mandate [PDF.79KB].
On the phone
Call 0300 123 9966 during office hours (8.00am to 6.00pm) and have your debit or credit card details ready.
Pay your rent online via MyOneHousing.
Swipe and Allpay cards
You can pay your rent at any post office or any PayPoint outlet. You can use cash or cheques at the post office and cash only at PayPoints. Don’t forget to keep your receipts safe. To request a new card, contact our Income team on 0300 123 9966.
Please send your cheque to: One Housing, Atelier House, 64 Pratt Street, London NW1 0DL.
Remember to write your name, address and rent account number on the back of the cheque.
By telephone or internet banking
You can pay your rent directly from your bank account. You will have to give your unique rent account number as a reference to prevent any delays with the payment reaching your account.
However you choose to pay, you must give us your full name and address and rent account number. If you are unsure about this, ask your customer accounts advisor (your neighbourhood officer, for Berkshire residents).
One Housing residents should use the bank details below:
One Housing Group
Rent collection account
Sort code 20-67-59
Account number 93936074Pay rent