Friday 19 October 2018
Loss of heating at Kelson House, Isle of Dogs
We're aware of the heating failure at Kelson House. Unfortunately we're unable to access the plant room to fix the boiler due to a health and safety risk in the room. Works to make the plant room safe will be completed on Tuesday 23 October, we will then access the room on Wednesday 24 October to remedy the boiler.
We are providing temporary heaters to all households but we need to limit this to two per households. Please contact us on 0300 123 9966 to request these and we will deliver these to you as soon as possible.
Please accept our sincere apologies for any inconvenience that this issue may have caused and continues to cause.
Rent payments are due in advance unless other arrangements have been agreed with us.
We send rent statement to all residents four times a year. It shows all the transactions on your account for the previous three months. To see your rent statement at any time, sign up for My Account.
By direct debit
This is a quick and simple way to pay your rent, as well as being our preferred method of payment. It allows us to take payment directly from your bank account, giving you one less thing to worry about.
If you would like to set up payment by direct debit, ask your customer accounts advisor (if you live in Berkshire speak to your neighbourhood officer) for a direct debit mandate, fill it in and return it to us so we can process it. You can also call us on 020 8821 5184 to set up paperless direct debit.
You can instruct your bank to pay a set amount of money automatically weekly or monthly. Please contact your customer accounts advisor (or your neighbourhood officer if you live in Berkshire) for a form to set up a standing order, or download a standing order mandate [PDF.79KB].
On the phone
Call 0300 123 9966 or 020 8821 5300 or 020 8821 5184 during office hours (8.00am to 6.00pm) and have your debit or credit card details ready.
Pay your rent online via Allpay. You will need your Allpay card number to login.
Swipe and Allpay cards
You can pay your rent at any post office or any PayPoint outlet. You can use cash or cheques at the post office and cash only at PayPoints. Don’t forget to keep your receipts safe. To request a new card, contact our Income team on 0300 123 9966 or 020 8821 4000.
Please send your cheque to: One Housing, 100 Chalk Farm Road, London NW1 8EH.
Remember to write your name, address and rent account number on the back of the cheque.
By telephone or internet banking
You can pay your rent directly from your bank account. You will have to give your unique rent account number as a reference to prevent any delays with the payment reaching your account.
However you choose to pay, you must give us your full name and address and rent account number. If you are unsure about this, ask your customer accounts advisor (your neighbourhood officer, for Berkshire residents).
One Housing residents should use the bank details below:
One Housing Group
Rent collection account
Sort code 20-67-59
Account number 93936074Pay rent