24 September 2018, 3.00pm
On Tuesday 25 September, the Repairs Helpdesk will be closed from 3.00pm until 8.00am on Wednesday for staff training.
If you need to report an emergency repair, please call 0300 123 9966 or 020 8821 5300 and you will speak to our out-of-hours provider. To report a non-urgent repair please email email@example.com.
We apologise in advance for any inconvenience this may cause you.
We're part of a nation-wide project alongside other organisations across the country to improve our approach, services to residents and most of all to ensure our communities are safe and to support people experiencing domestic abuse.
Make a Stand was launched on 30 May 2018 as part of Alison Inman's CIH presidential appeal to tackle domestic abuse. It centres around a pledge that the Chartered Institute of Housing has developed in partnership with the Domestic Abuse Housing Alliance (DAHA) and their 2018 presidential charity Women's Aid.
Millions of people experience domestic abuse every year and two women are killed by their partner or ex-partner every week. Housing organisations house and employ millions of people across the UK and that means we house and employ many thousands of people affected by domestic abuse.
The pledge gives housing organisations the opportunity to sign up to make four focused commitments to provide support for people experiencing domestic abuse.
Alongside making a pledge, we've entered the Domestic Abuse Housing Alliance (DAHA) accreditation process, which is an important benchmark for how housing providers should respond to domestic abuse in the UK. The process will take around twelve months to complete and incorporates policy, case management, training and other elements. The accreditation process is considered in our sector as being best practice, pioneering and innovative.
Housing organisations have unique access to their communities. We build, manage and maintain homes, which are a key element in everyone's lives. We believe our homes should be as safe and secure as they're comfortable. As a social landlord, we have a wider responsibility than providing good quality homes at an affordable price. Creating thriving communities is at the core of what we do and we must be responsive to our residents’ needs.
The ethos of One Housing towards domestic abuse is centred on building and maintaining safe communities. In order to do this domestic abuse must be tackled effectively and we're proud to be a part of the project alongside other organisations across the country to improve our approach, services to residents and most of all to ensure our communities are safe ones.
► More information about the pledge is available on the Chartered Institute of Housing website.
► Contact our ASB team to talk to us about domestic abuse.