System Upgrade

 Wednesday 23rd August

On Wednesday 23rd August, we will be carrying out a system upgrade.

This mean that the process for taking queries for repairs will be disrupted.

The upgrade is important as it allows us to better our services to you.

We’re working hard to design the test in a way that keeps disruption to normal services to an absolute minimum but it will help us to help you better if you can avoid contacting us with non-urgent issues during the test.

Some telephone and all email systems will largely be shut down during upgrade and test. Emails sent to One Housing during the test period will be held on servers and delivered to the addressee after the test. 

If you need to report an emergency repair, please call 0300 123 9966 or 020 8821 5300. You will speak to our out-of-hours provider who will liaise with our One Direct team. 

We apologise in advance for any inconvenience this test may cause you but want to reassure you that this temporary disruption will allow us to provide a better service for you.

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