Friday 19 October 2018

Loss of heating at Kelson House, Isle of Dogs

We're aware of the heating failure at Kelson House. Unfortunately we're unable to access the plant room to fix the boiler due to a health and safety risk in the room. Works to make the plant room safe will be completed on Tuesday 23 October, we will then access the room on Wednesday 24 October to remedy the boiler. 

We are providing temporary heaters to all households but we need to limit this to two per households. Please contact us on 0300 123 9966 to request these and we will deliver these to you as soon as possible.  

Please accept our sincere apologies for any inconvenience that this issue may have caused and continues to cause. 


    Stop tenancy cheats

    It’s a crime to sublet a property that you rent from One Housing. Those who sublet their property can face a fine of up to £5,000, two years in jail and lose their home.

    In light of this, if you are subletting a property owned by One Housing we are offering you the chance to ‘come clean’ without facing criminal or civil charges until Thursday 31 May 2018. To take part in the amnesty, please download and complete the Termination of tenancy form and hand it back to us with the keys to the property by visiting your local One Housing office. If you do this by the deadline we will not take any action against you. 

    Alternatively if you suspect subletting or know someone in a home who is renting it out without permission, got their home by giving untrue information or is living somewhere else (someone else may be living at the property or it may be empty)? Then they could potentially be committing housing fraud, using up valuable housing accommodation and depriving families and vulnerable people who are on the waiting list. Suspect it? Report it to us in the strictest of confidence.

    Residents’ data may be shared with the National Anti-Fraud Network and credit reference agencies and any information received used for checking for tenancy fraud.

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