We've published our customer annual review on our website.
This report covers our main achievements in the last year and what we have been doing to deliver on the commitments we made in our Vision and Plan 2018-23.
Hear from our Group Chair Steve Douglas and CEO Richard Hill; check out our facts and figures; read our customer stories and case studies; and look ahead to the things we’re be focussing on this year.
Here are some highlights from this year’s review:
Download the full review here.
We want to hear what you think about the report – get in touch via email or twitter. Also, there are other ways you can share your feedback with us and help us improve the services we provide – find out how you can get involved.