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24 September 2018, 3.00pm

On Tuesday 25 September, the Repairs Helpdesk will be closed from 3.00pm until 8.00am on Wednesday for staff training.

If you need to report an emergency repair, please call 0300 123 9966 or 020 8821 5300 and you will speak to our out-of-hours provider. To report a non-urgent repair please email cscmaintenance@onehousing.co.uk.

We apologise in advance for any inconvenience this may cause you.

    Gas Safety Week: Fighting for a Gas Safe Nation

    We are proud to be supporting Gas Safety Week 2018, taking place between 17 – 23 September.

    We are proud to be supporting Gas Safety Week 2018, taking place between 17 – 23 September.

    Gas Safety Week is an annual safety week to raise awareness of gas safety and the importance of taking care of your gas appliances. It is co-ordinated by Gas Safe Register, the official list of gas engineers who are legally allowed to work on gas.  

    Badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions and carbon monoxide poisoning. Every year thousands of people across the UK are diagnosed with carbon monoxide poisoning. It is a highly poisonous gas that can kill quickly with no warning, as you cannot see it, taste it or smell it.

    By taking care of your gas appliances properly you are taking care of your home and your loved ones. Follow these few simple checks to keep you and your family safe.

    • Check your Landlord’s Gas Safety Record. By law, your landlord must keep gas pipework, appliances and flues supplied for you to use in good condition. They must arrange a gas safety check of the appliances and flues every 12 months and give you a record of the check.
    • Check any gas appliances you own every year. Gas appliances should be safety checked once a year and serviced regularly by a Gas Safe registered engineer. Set a reminder so you don’t forget at StayGasSafe.co.uk.
    • Check your engineer is Gas Safe registered. You can find or check an engineer at GasSafeRegister.co.uk or call 0800 408 5500.
    • Check your engineer is qualified for the type of gas work you need doing e.g. natural gas, domestic boiler. You can find this information on the back of their Gas Safe ID card and the Gas Safe Register website.
    • Check for warning signs that your appliances aren’t working correctly, such as lazy yellow /orange flames instead of crisp blue ones, black marks on or around the appliance, a pilot light that keeps going out and too much condensation in the room.
    • Know the six main symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness.
    • Have an audible carbon monoxide alarm. This will alert you if there is carbon monoxide in your home.

    For gas safety advice and to find or check an engineer visit the Gas Safe Register website at GasSafeRegister.co.uk. Alternatively call the free helpline on 0800 408 5500

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