Our commitments to you during the coronavirus crisis

06 Apr 2020


We’re working closely with our residents, local government, the NHS and others to respond to the coronavirus crisis.

We understand that many of our residents will be worried about your income during these difficult times. That’s why, as part of a national response set up by the National Housing Federation, we committed to the following during the coronavirus outbreak:

1. Keeping people secure at home

No one will be evicted from a housing association home as a result of financial hardship caused by coronavirus.

2. Helping people to get the support they need

Housing associations are helping residents to access benefits and other support to alleviate financial hardship.

3. Acting compassionately and quickly where people are struggling

Housing associations are working with residents to understand how they can help them. This can include flexibility on collecting rent where that would make a difference. Any resident worried about paying their rent should contact their housing association, who will want to help.

We’re here to help

We understand that the current situation will put pressure on household finances for many. If you are in any doubt about your ability to pay rent, please call us to discuss your circumstances. We will listen and do our best to help you find a way through. Here are the ways you can contact us.

For our most up-to-date information, please visit www.onehousing.co.uk/coronavirus.

Update on this news item

The ban on evictions has now ended and the courts started to deal with cases on 21 September 2020. However we are still committed to doing everything we can to support our residents through this extremely challenging time. We will continue to help people get the support they need and act compassionately where people are struggling.