For you

    What's happening on your estate?
    People and communities are at the heart of what we do. We want to make sure our estates are great places to live, which is why we have developed ambitious standards for the services you can expect. We welcome your views and any comments you may wish to make about where you live and what improvements you'd like to see at any time.

    Communal areas

    We look after the communal and outdoor areas of your estate. We employ contractors or caretakers to maintain the communal gardens and clean the common parts of our blocks.  We are also responsible for any estate drains, lighting, and any communal heating.

    One Direct (or Housing Solutions in Berkshire) will undertake any communal repairs. 

    These services are paid for by you as part of your service charge. Please do let you housing officer know if you have any concerns regarding the standard of services where you live or report this on the estate inspection form.

    Help us keep the area where you live in good condition by:

    • Disposing of rubbish in the bins provided and contacting your local council regarding the disposal of any large household items. If you see anyone dumping large items of rubbish please do report this to us.
    • Not storing any household items in the communal areas, e.g. cycles and buggies. These could cause an obstruction and a tripping hazard, particularly in the event of a fire.
    • Taking litter home or using the bins where provided.
    • Being a responsible pet owner by picking up after your dog. You should have obtained our consent to keep a dog. Please do let us know if any pets are causing a problem to the common areas.

    Estate inspections

    Your housing officer carries out monthly estate inspections of all estates where there are more than 10 homes. They are on the look out for any health and safety issues that need to be addressed, communal repairs and the standard of cleaning and grounds maintenance. 

    You can view the timetable of inspections for your estate here: Camden [PDF.59KB], Isle of Dogs [PDF.140KB], Berkshire [PDF.41KB].

    If you live in one of our estates in the North region, click here to view your estate inspection timetable [PDF.92KB]

    If you live in one of our estate in the East region, click here to view your estate inspection timetable [PDF.59KB]

    Estate champions

    We are looking for residents who are willing to give up a few hours a month of their time to accompany their housing officer on estate inspections. You can commit to every month, every other month or quarterly depending upon how much time you have to spare to help us. You will also be able to feedback to us where improvements can be made to where you live.

    We want to hear from you! Share your feedback online