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    Gas safety
    We need to check all gas appliances in rented properties and issue a valid gas safety certificate every 12 months. As well as being a legal requirement, it's vital to ensure your safety.

    If you are a tenant

    You must allow us into your property to carry out gas safety checks. We will write to you two months before your service is due to give plenty of time to arrange a convenient visit. We will check all One Housing gas appliances and pipework (we do not check your own appliances). Our engineers will service your boiler at the same time as carrying out a safety check. If they find a fault they will fix it there and then wherever  possible, to avoid future disruption.

    Please do all you can to help us and let us know immediately if you need to cancel an appointment.

    Gas safety checks are free for social housing residents but sometimes we struggle to get  access into a property. This could put your household and neighbours at risk. We would rather work with you to get access but if this fails, we can go to court to get an injunction to force entry to the property to check appliances. 

    If you refuse to give us access for gas safety checks, you will be in breach of your tenancy agreement and we may take legal action against you and you will have to pay any associated fees (which can be quite high). 

    If you are tenant living in London, please call 0300 123 9966 or 020 8821 5300 or email gasservicing@onehousinggroup.co.uk to book your gas safety check. Berkshire residents should call 0800 587 9941 or email contact@housingsolutions.co.uk

    If you are a homeowner

    You are responsible for organising your own gas safety checks. We recommend that you have appliances and gas pipework checked annually. You can find a gas safe registered engineer by visiting gassaferegister.co.uk

    Information for homeowners - Gas safe engineers
    All our engineers are Gas Safe registered. They will have an ID card with their personal licence number and photograph.

    The card is there for your protection. Make sure that you check the front and the back of the card.

    Check the front of the card for:

    • the photo
    • the start date and expiry date
    • the license number
    • the security hologram
    • ensuring that the engineer is from the company you employed.

    Check the back of the card to make sure that:

    • your engineer is qualified to do the gas work you want done ( for example work on a cooker, boiler or gas fire)
    • their qualifications are up-to-date.

    You can also check that your engineer is Gas Safe registered by calling Gas Safe Register on 0800 408 5500, using our 'check an engineer service' online or by texting Gas then the engineer license number to 85080. Please note: Your phone provider may charge a standard network charge to use this text service.

    If you suspect a gas fitter is illegal you can call Gas Safe Register on 0800 408 5500 or go online (http://www.gassaferegister.co.uk/) to report them.

    If National Grid disconnects a One Housing appliance or your meter, you can call our repairs service, quoting the National Grid reference number to arrange a reconnection (if you are a homeowner please follow the advice given above).

    ⚠️ Important - if you smell gas

    If you suspect a gas leak do not call us right away. First you should:

    • call the National Grid's Gas Emergency freephone number (0800 111 999) and follow the advice given
    • open all your doors and windows
    • shut off the gas supply at the meter control valve (if you know where it is)
    • make a note of the reference number for the call.

    If National Grid disconnects a One Housing appliance or your meter, you can call our repairs service, quoting the National Grid reference number to arrange a reconnection (if you are a homeowner please follow the advice given above).

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