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    Gas safety
    Making sure your home is gas safe

    Annual gas safety check

    Your safety is our top priority. As part of our responsibilities as a landlord, we must carry out gas safety checks on gas appliances and pipework in the homes we rent once a year. We’ll get in touch with you about two months before the service is due, so we can arrange a visit that is convenient for you. It’s essential that you let us into your home to carry out these checks.

    After our engineers have completed the servicing, you’ll receive a certificate called a Landlord’s Gas Safety Record that confirms the results of the check.  

    You can call us on 0300 123 9966 or email to book your gas safety check or rearrange a visit. Berkshire residents should call 0800 587 9941 or email

    Gas safety engineers

    All our engineers are Gas Safe registered and carry an ID card with their personal licence number and photograph. Please do feel free to ask them to show you their ID, or you can check by calling the Gas Safe Register on 0800 408 5500.

    If you are a homeowner

    If you own your home you are responsible for maintaining your gas appliances and they should be checked and serviced by a Gas Safe registered engineer every 12 month.

    You should use Gas Safe registered engineers. You can find details on the Gas Safe Register website of engineers who are registered to carry out checks.  

    If you smell gas

    If you suspect a gas leak, you should:

    • call the National Grid's Gas Emergency freephone number on 0800 111 999
    • open all your doors and windows
    • shut off the gas supply at the meter control valve (if you know where it is).

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