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    Building safety
    Maintaining the safety of homes is our top priority and we work closely with authorities, such as the Fire Brigade, to make sure we achieve this. We all have a role to play and, by understanding the common risks and knowing what to do to reduce them, you can keep yourself, your family and your neighbours safe.

    How to keep your home fire safe

    Everyone has a role to play when it comes to managing fire safety. Here are some of the things all residents should do:

    • Make sure everyone in your household knows what to do in the unlikely event of a fire - you'll find details in your sign-up pack
    • Keep all communal areas completely clear of personal belongings and rubbish - that includes corridors, stairs, entrance halls and outside your front door  
    • If you have a balcony, barbeques are not allowed under any circumstances. Also remember that anything you store on your balcony must be completely fireproof.
    • Take time to read any information we send you about fire safety
    • Call us on 0300 123 9966 if you spot any fire safety issues, for example faulty fire doors or emergency lights, or if you see rubbish or other items stored in communal areas. 

    Test your smoke alarms

    People are four times more likely to die in a fire at home if there's no working smoke alarm so remember to test your alarms every month to make sure they're in good working condition. If alarms start beeping, you need to change the battery immediately - see the video below showing you how to do this. 

    Fire safety top tips

    Check out our top fire safety tips to keep you, your family and your neighbours safe. We have tips on barbecues, candles, cooking, electrical appliances, heaters, fires and smoking.

    Free home fire safety visits

    Did you know that Fire Brigades offer home visits to talk to you about fire safety and how to prevent a fire in your home? London Fire Brigade (LFB) made over 80,000 visits last year alone. It's a totally free service, available at any time of day or night to suit you – that’s especially good news if you work shifts and aren’t free during the day. They’ll even fit free 10-year battery operated smoke alarms, in addition to the smoke alarms that we install. To book your visit, please call the LFB on freephone 0800 028 4428, email them at or text them on 07860 021 319. You can find out more on the London Fire Brigade website.

    Other useful information

    • Download our fire and safety pack
    • Download a free 'Make your home safe from fire' guide
    • If you have any concerns about building safety that you'd like to discuss, such as damaged fire doors or faulty lights, please contact us on 0300 123 9966.
    How to replace the batteries in your smoke alarm

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