For you

    Building safety
    Maintaining the safety of the homes our customers live in is our top priority and we work closely with authorities, such as the Fire Brigade, to make sure we achieve this. We all have a role to play and here you can find out more about what you can do to keep fire safe.

    How to keep your home fire safe

    Everyone has a role to play in making sure that they, and their neighbours, are safe when it comes to managing fire safety. Here are some of the things you can do:

    • Make sure you and members of your household know what to do in the unlikely event of a fire - you'll find details in your sign-up pack
    • Keep all communal areas, including corridors, stairs and entrance halls, clear and don't store any personal belongings or leave rubbish in them 
    • If you have a balcony, anything you store on it must be fireproof. This means that barbecues and any flammable materials are not allowed.
    • Take time to read any information we send you about fire safety in your home and how you can make your home as 'fire safe' as possible
    • Let us know if you have any fire safety concerns, for example faulty fire doors or lights, or if you see rubbish or other items stored in communal areas. 

    Test your smoke alarms

    People are four times more likely to die in a fire at home if there's no working smoke alarm, which is why you should test alarms every month to make sure they're in good working condition. If alarms start beeping, you need to change the battery immediately - see the video below showing you how to do this. 

    If you have any concerns about building safety that you'd like to discuss, including reporting any damage to fire doors, please contact us on 0300 123 9966.

    Free home fire safety visits

    Did you know that Fire Brigades offer home visits to talk to you about fire safety and how to prevent a fire in your home? London Fire Brigade made over 80,000 visits last year alone. It's a totally free service, available at any time of day or night to suit you – that’s especially good news if you work shifts and aren’t free during the day. They’ll even fit free 10-year battery operated smoke alarms, in addition to the smoke alarms that we install. Visit the London Fire Brigade website for more information and to book your visit.

    Other helpful sources of information on keeping fire safe

    How to replace the batteries in your smoke alarm

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