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    Fire safety
    Maintaining the fire safety of the homes our customers live in is our top priority and we work closely with the Fire Brigade and other relevant authorities to make sure we achieve this. We all have a role to play and here you can find out more about what you can do to keep fire safe.

    What you can do to keep fire safe

    Everyone has a role to play in making sure that they, and their neighbours, are safe when it comes to managing fire safety. Here are some of the things you can do:

    • Read the fire safety procedure for your home carefully - you'll find details in your sign-up pack
    • Keep all communal areas, including corridors, stairs and entrance halls, clear and don't store any personal belongings or leave rubbish in them 
    • Make sure you and members of your household know what to do in the unlikely event of a fire
    • If you have a balcony, anything you store on it must be fireproof. This means that barbecues aren't allowed.
    • Take time to read any information we send you about fire safety in your home and how you can make your home as 'fire safe' as possible
    • Let us know if you have any fire safety concerns, for example faulty fire doors or lights, or if you see rubbish or other items stored in communal areas. 

    Test your smoke alarms

    People are four times more likely to die in a fire at home if there's no working smoke alarm. Please make sure you test alarms every month to make sure they're in good working condition. If alarms start beeping, you need to change the battery immediately - see the video below showing you how to do this. 

    If you have any concerns about fire safety at your property, want to find out more about the fire brigade’s free home safety visit service, or report any damage to fire doors, please contact us on 0300 123 9966 or 020 8821 5300.

    How to replace the batteries in your smoke alarm

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