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24 September 2018, 3.00pm

On Tuesday 25 September, the Repairs Helpdesk will be closed from 3.00pm until 8.00am on Wednesday for staff training.

If you need to report an emergency repair, please call 0300 123 9966 or 020 8821 5300 and you will speak to our out-of-hours provider. To report a non-urgent repair please email cscmaintenance@onehousing.co.uk.

We apologise in advance for any inconvenience this may cause you.

For you

    Fire safety
    We are legally responsible for fire safety in the communal areas of your residential blocks and community centres. This means we must ensure that you and your visitors aren’t put at risk from fire and that our buildings are safe places for you to live and work in.

    How you can help us

    Please make sure that you read the fire safety procedures for your house, flat or maisonette carefully – which you’ll find in your sign-up pack. Take some time also to read the information we send to you about fire safety in your home and how you can make your home as 'fire safe' as possible – and let us know if you spot any fire hazards. 

    Test your smoke alarms

    People are at least four times likely to die in a fire in the home if there's no working smoke alarm. It's important to test them every month to make sure they're in good working condition, if your alarms beep on a regular basis, change the battery immediately - see the video below showing you how to do this. 

    If you have any concerns about fire safety at your property, want to find out more about the fire brigade’s free home safety visit service or report any damage to fire doors, please contact your housing or neighbourhood officer or the Customer Information Hub on 0300 123 9966 or 020 8821 5300.

    How to replace the batteries in your smoke alarm

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