For you

    Fire safety
    We are legally responsible for fire safety in the communal areas of your residential blocks and community centres. This means we must ensure that you and your visitors aren’t put at risk from fire and that our buildings are safe places for you to live and work in.

    Many home fires are caused by people living in them. So we need to work together to help prevent fires, fire safety is everyone’s responsibility and we all need to do our bit to help prevent fires and to make sure that everyone knows how to stay safe if a fire starts in your building. 

    How we ensure your safety

    • We carry out fire risk assessments. We’ve now completed these for all of our buildings – and we have a programme to carry out any necessary fire safety work.
    • We install smoke and heat detectors in all our new and supported housing properties. (Remember that all other residents are responsible for installing and maintaining their own detectors.)
    • We check fire doors so if there is a fire, you are protected from the fire and smoke.
    • We communicate regularly with you about fire safety in our newsletters and posters on noticeboards and in communal areas.
    • We regularly inspect our blocks to make sure that escape routes are kept clear – and where necessary install smoke control systems to make sure they stay clear of smoke if there is a fire.
    • We work closely with the fire brigade and promote their free home safety visit service. To find out more visit the London Fire Brigade. If you live in Berskshire, visit the Royal Berkshire Fire and Rescue Service
    • We run fire estate days across many of our estates with the local fire brigade. It’s a chance for us to talk to you about the issues, and the fire brigade gives fire safety advice, and also tests and fits free smoke alarms.


    How you can help us

    Please make sure that you read the fire safety procedures for your house, flat or maisonette carefully – which you’ll find in your sign-up pack. Take some time also to read the information we send to you about fire safety in your home and how you can make your home as 'fire safe' as possible – and let us know if you spot any fire hazards. 

    Test your smoke alarms

    People are at least four times likely to die in a fire in the home if there's no working smoke alarm. It's important to test them every month to make sure they're in good working condition, if your alarms beep on a regular basis, change the battery immediately - see the video below showing you how to do this. 

    If you have any concerns about fire safety at your property, want to find out more about the fire brigade’s free home safety visit service or report any damage to fire doors, please contact your housing or neighbourhood officer or the Customer Information Hub on 0300 123 9966 or 020 8821 5300.


    We want to hear from you! Share your feedback online