If you need special aids and adaptations to your home, there are a range of things we can do, including:
We will consider requests for aids and adaptations from the residents/s named on the tenancy agreement. The work requested must be for use by the resident/s or another family member who is a permanent resident at the property.
How to request aids and adaptations
You must first contact your local social services office (at your local council) who will arrange for an occupational therapist to assess your need and refer your case to us. To find out more, email us at firstname.lastname@example.org or call us on 0300 123 9966 or 020 7428 5571. If you are a Berkshire resident, you can also call our duty line on 020 8821 5344 and ask to speak to the surveyor.
We will pay for minor works. For major adaptations - where the cost is over £1,000 - we will help you to apply for a disabled facilities grant from your local authority.
How long it takes
We will complete minor adaptations within 20 working days of receiving a referral from an occupational therapist.
The application procedure for major adaptions to your local authority could take up to 12 weeks. We will complete the adaptations within 90 working days of receiving grant approval.