For you

    About One Direct
    One Direct is our in-house repairs and maintenance service. Our aim is to provide you with a responsive, value for money service to make sure that you live in a safe, comfortable and secure environment.

    One Direct will manage and carry out repairs to all of our properties in London. We created our own in-house team to improve value for money and improve quality with a 'right first time' approach compared to using external contractors as we have in the past.

    In line with our service standards we will:

    • Provide a 24 hour, seven days a week service to report emergency repairs.
    • Make emergency repairs within 24 hours.
    • Complete urgent repairs within five working days.
    • Complete routine repairs within 20 working days.
    • Carry out a gas safety check on your property each year.

    We're responsible for most of the repairs in your home, but there are a few checks which you can carry out yourself without having to call us first. 

    Check out our DIY videos and how to guides and learn how to unblock a sink, spot a leak or change a lightbulb. 

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