How to make a compliment or suggestion
We welcome positive feedback such as compliments and suggestions you have for making our services better. Please also let us know if one of our staff has gone the extra mile to help you. Please complete our online compliment or suggestions form or send an email directly to firstname.lastname@example.org.
Make a complaint
When things go wrong and we don't deliver the service we promise, please let us know so that we can put things right. You can submit a complaint by:
Suttons Wharf South
44 Palmers Road
London E2 0TA
When you make a complaint, please tell us what you would like as an outcome or resolution so we can fully understand and investigate the issue and provide a satisfactory response.
Anti-social behaviour issues
Anti-social behaviour (ASB) is not managed under our formal complaints procedure. If you are experiencing ASB please fill in our ASB reporting form or email the ASB team email@example.com. You can also call our Customer Information Hub on 0300 123 9966 or 020 8821 5300.