You can read our service commitment to find out more.
Each month, our system generates a random list of residents who haven’t been surveyed in the last twelve months. Our customer insight team select a number of these residents from different areas and tenures and contact them directly. We ask them five specific questions about our service, and a question around their overall satisfaction with the services we are providing.
If you have any comments to make about the current service standards or suggestions for improvements, email firstname.lastname@example.org.