For you

    Extra care
    Extra care is a form of care and support to help older people to live independently in their own flat and maintain their privacy within an accommodation-based setting. Our extra care schemes are regulated by the Care Quality Commission (CQC).

    Extra care housing promotes independence, empowerment and accessibility by enabling people to continue to live in the community to avoid becoming isolated.

    Frequently asked questions about extra care

    What support is there?

    Our extra care housing can help people with support needs as well as those who have mobility or health problems that mean they need regular or long-term care and support. Care staff are on duty day and night.

    How will it work for me?

    The main aim of extra care is to enable people to live successfully in their own home for as long as possible. Ensuring support and care needs are met within independent, fully supported flats. We will be able to help with a number of activities including:

    • personal care
    • getting up, washing and dressing
    • preparing meals, snacks and drinks
    • cleaning and domestic work
    • shopping and meal planning
    • maintaining your home
    • care coordination and liaison
    • supporting you to engage and enjoy activities onsite and locally
    • help with finance, bills and budgeting, welfare benefit applications
    • care tailored to your needs.

    My wife/husband/partner has care needs but I don’t – can we still apply?

    We only need one resident who has a care need. If your husband/wife/partner does not need care you can still live together in extra care housing.

    Are meals included?

    No. Some of our schemes offer a catering service which you can purchase separately from your care package. You can also invite friends and family at an additional cost.

    Depending on your agreed care package, help with meal preparation could be included depending on your circumstances. However you will still need to pay for the food you eat. 

    What are the flats like?

    Our scheme brochures will show you how each scheme is specifically designed but all our schemes have similar design features including;

    • one or two bedrooms
    • a spacious lounge area
    • walk-in wet room with shower which can be adapted if required
    • a modern kitchen with fridge freezer, oven and hob
    • central heating
    • emergency call alarms
    • wheelchair accessibility to all rooms
    • security entrance phone
    • can be adapted with aids such as grab rails, shower seats etc. if you need them.

    Who is eligible?

    Eligibility for our schemes do vary from scheme to scheme but usually you will need to:

    • be aged 55 or over
    • have been assessed as having care needs
    • be ordinarily resident in the borough the scheme is located in

    Our scheme brochures give more information about specific eligibility requirements.

    How do I pay for care?

    You’ll be assessed by the local authority and they will agree with you a care plan to meet your needs. Depending upon your circumstances and your savings you may find that your care can be funded by the local authority. If not  then you will have to pay for your own care costs.

    How do I apply?

    Call us first. You’ll need to fill out a form which we can help with. Your application will then be processed and a care assessment will be carried out with the local authority if appropriate.

    A member of our team will arrange to meet with you to talk to you about your application and needs and will tell you what the next steps are to process your application.   

    Do I need to get advice? 

    We would encourage you to discuss your housing options with friends and family, and to seek independent advice, support and representation as appropriate, from bodies such as the Elderly Accommodation Counsel (EAC. vist their website at and AgeUK ( Information and advice may be available free of charge.

    For more information about our extra care schemes, please visit the CQC website.

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