We are committed to creating homes for our residents to enjoy an independent life in, as part of the community.
We have several existing extra care schemes in London:
We also have over 400 units in the pipeline across London and Home Counties.
On completion, as per our existing schemes, these affordable homes will continue to provide quality facilities to its residents and enable them to live independently with the security of our skilled care and support service. They will also provide aspirational living and increased sense of community by introducing a dining offer, bar and concierge service.
One Housing is a founding member of the Associated Retirement Community Operators (ARCO) which is the main body representing the retirement community in the UK. It aims to provide a benchmark for good practice within the housing-with-care sector. As Approved Operators, we aim to comply with the ARCO Consumer Code at all the schemes that we have registered with ARCO.
One Housing is expanding into the private care home sector with the development of our new, premium private care home brand Baycroft.
Baycroft create luxury care homes and senior villages, designed to cater to the varying and individual needs of all our residents. Our aim is to develop homes and villages that residents are proud to call home.
How to complain & give feedback
We aim to provide high quality services across all of our work. But sometimes things can go wrong and we don’t do as well as we should. If this happens, please tell us so that we can try to put things right. We are committed to dealing with complaints quickly, fairly and effectively. We also welcome positive feedback such as compliments as well as suggestions you have for making our services better.