Friday 19 October 2018
Loss of heating at Kelson House, Isle of Dogs
We're aware of the heating failure at Kelson House. Unfortunately we're unable to access the plant room to fix the boiler due to a health and safety risk in the room. Works to make the plant room safe will be completed on Tuesday 23 October, we will then access the room on Wednesday 24 October to remedy the boiler.
We are providing temporary heaters to all households but we need to limit this to two per households. Please contact us on 0300 123 9966 to request these and we will deliver these to you as soon as possible.
Please accept our sincere apologies for any inconvenience that this issue may have caused and continues to cause.
One Housing’s Housing Care and Support (HCS) team manages a large housing, care and support portfolio with forecast turnover of around £46m in 2017-18,
We support a broad range of customer groups with expertise in both scheme design and development as well as the delivery of high quality on-site services. We deploy nearly 1,200 care, support and facilities management staff and work with around 5,000 customers at any one time. We own or manage more than 2,000 units of supported housing and senior living. We currently operate 58 contracts across 14 London boroughs, Essex, Bedfordshire and Oxfordshire and have a full suite of CQC ‘good’ ratings. All our services are underpinned by the values of choice, innovation and quality that make a real difference to people’s lives.
Our key products include:
Four key brands sit within HCS –
The Arlington brand covers all of our homelessness services, providing customers with personalised support and real opportunities to learn new skills, find a job and get their independence back. Our flagship home is Arlington House in Camden, London, which is the largest mixed use homeless hostel in the UK. In 2018 we are opening Clarence House in Bedford.
Affordable senior living services are delivered under our Season brand. Season senior living accommodation is high quality in terms of both services and buildings. We develop and manage award winning homes that are contemporary, vibrant, age adapted and in desirable locations. Our sector-leading housing and facilities management offer in Season services is based on our substantial experience of delivering high quality services including catering, cleaning and gardening for older customers. Restaurants and bars create a lively community, while a relaxing ambiance is created in the residents lounge, complemented by a tranquil aquarium.
Private care homes at One Housing are delivered under our Baycroft brand, offering luxury nursing and dementia care in homes and senior villages across London and the South East. The developments provide a home-from-home environment for our residents, with each room and suite offering a modern wet room style en-suite bathroom. We promote independence and active lifestyles, with the security of our skilled care and support service. Each home includes high quality communal spaces such as restaurants and a bar, library, hair and nail salon, treatment room and gym.
Baycroft allows us to fulfil our vision of moving beyond building and selling residential homes on the open market into the direct provision of private care. The profits generated by Baycroft are invested back into our core housing, care and support services.
As well as the seven Season and Baycroft schemes operational since August 2016, we have a further 668 units for senior living in the pipeline due to open by July 2019. These include seven private care homes, three affordable extra care schemes, and one private retirement development.