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    How to get help if you are experiencing domestic abuse

    What is domestic abuse?

    Domestic abuse refers to physical, emotional or sexual mistreatment within an intimate relationship or a family. These criminal acts can affect men and women, regardless of sexuality.

    As well as violence and rape, it includes behaviour that humiliates, threatens, isolates or controls the victim. This could be anything from taking their money to threatening to ‘out’ an LGBT person to their family.


    Where to go for help?

    We know how difficult it can be for those in abusive relationships to seek help for the first time, but there are people who can support and protect you.  


    The police

    In an emergency or if you think you are in immediate danger, call 999.

    Domestic abuse is a crime and the police will be able to help you and keep you safe.


    One Housing

    We promise to respond quickly and discreetly to anyone who is experiencing domestic abuse.

    Our dedicated support coordinators can provide practical advice about your tenancy and housing options, as well as emotional support. They can advise on how to take action against perpetrators and can also put you in touch with specialist support groups.

    Email or call us on 0300 123 9966 (Monday-Friday 8am-6pm).


    Support groups

    Listed below are some useful phone numbers of organisations that help domestic abuse victims.

    English National Domestic Violence Helpline
    0808 2000 247

    Galop (for lesbian, gay, bisexual and transgender people)
    0800 999 5428

    Men’s Advice Line
    0808 801 0327

    Rape Crisis (England and Wales)
    0808 802 9999

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