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    Community trigger
    Tacking anti-social behaviour (ASB) is a priority for One Housing. We work in partnership with our residents, the police, local authorities and other organisations to respond to all reports of ASB and provide safe neighbourhoods and communities.

    The community trigger is a tool which enables victims of ASB to ask for their case to be reviewed if an on-going problem has not been addressed.

    You can raise the trigger by contacting your local authority. It means that we will work with your local authority, the police and other public agencies, providing the information they need to review your case.

    You can raise a community trigger with your local authority if:

    • you have reported three separate incidents within six months of ASB and not had a satisfactory response, or
    • you are one of three individuals in the local community to have reported similar incidents of ASB, and are dissatisfied with the response.

    Please note that the trigger:

    • can't be used to report crimes. Criminal activity should be reported to the police by calling 101 or in an emergency 999.
    • can't be used to initially report an incident of ASB. Access our online reporting form or call our Customer Contact Centre on 0300 123 9966 or 020 8821 5300.
    • doesn't replace our complaints policy. If you are unhappy with our service you can make a formal complaint here or call our Customer Contact Centre on 0300 123 9966.

    The community trigger is usually administered by your local authority, but you can email us at communitytrigger@onehousinggroup.co.uk and we will pass this onto the relevant local authority which will then contact you to tell you what happens next.

    If you have any queries, you can call us on 0300 123 9966 and ask to speak to our ASB team.

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