Friday 19 October 2018

Loss of heating at Kelson House, Isle of Dogs

We're aware of the heating failure at Kelson House. Unfortunately we're unable to access the plant room to fix the boiler due to a health and safety risk in the room. Works to make the plant room safe will be completed on Tuesday 23 October, we will then access the room on Wednesday 24 October to remedy the boiler. 

We are providing temporary heaters to all households but we need to limit this to two per households. Please contact us on 0300 123 9966 to request these and we will deliver these to you as soon as possible.  

Please accept our sincere apologies for any inconvenience that this issue may have caused and continues to cause. 


For you

    Anti-social behaviour
    Anti-social behaviour (ASB) can make people's lives a misery by disturbing or causing nuisance to an individual and their family, or even a whole community. ASB can affect people in many different ways. We're committed to providing safe homes in safe communities.

    What is ASB

    • hate-related incidents (based on race, ethnicity, nationality, sexual orientation, gender, disability, religion, age, etc.)
    • physical or domestic violence
    • verbal abuse, harassment, intimidation or threatening behaviour
    • noise nuisance
    • drugs and substance misuse or drug dealing
    • alcohol-related disorder
    • loitering or misuse of communal areas or public spaces
    • pet and animal nuisance
    • littering and fly-tipping
    • vandalism and damage to property
    • prostitution, sexual acts or kerb crawling.

    What we would not investigate as ASB

    • Parking disputes
    • One off party / BBQ
    • General household living noise – babies crying, children playing, washing machine noise
    • Cooking smells
    • Boundary disputes
    • Children playing

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