We are working hard and have plans in place to ensure customers and staff are protected, and essential services are maintained during the coronavirus outbreak. We have a Pandemic Planning Team who meet virtually every day to review the latest Government updates, guidelines and advice. Colleagues from across the business attend and together the team provides direction for how we respond to the fast-changing situation and keep customers and colleagues safe and well.
With so much conflicting and often false information going round we're advising customers and colleagues to follow advice on how to prevent or minimise the spread of coronavirus from authenticated sources of information, including the NHS and Public Health England. In addition, colleagues working in our care and support schemes are following advice from the Care Quality Commission, the independent regulator of health and social care in England. You can also find the latest news and advice on the government's website or why not join the Government's coronavirus WhatsApp service which provides official, trustworthy and timely information and advice. Find out more about the service and how to access it.
It's probably not surprising to hear that lots of people are struggling with their mental health during the coronavirus outbreak. Public Health England has announced that additional online support and practical guidance are being made available to help them cope. You can find out more here.