Friday 19 October 2018

Loss of heating at Kelson House, Isle of Dogs

We're aware of the heating failure at Kelson House. Unfortunately we're unable to access the plant room to fix the boiler due to a health and safety risk in the room. Works to make the plant room safe will be completed on Tuesday 23 October, we will then access the room on Wednesday 24 October to remedy the boiler. 

We are providing temporary heaters to all households but we need to limit this to two per households. Please contact us on 0300 123 9966 to request these and we will deliver these to you as soon as possible.  

Please accept our sincere apologies for any inconvenience that this issue may have caused and continues to cause. 


    Our vision and values
    We are a dynamic and commercially driven organisation with a passion for making a positive difference to people’s lives and communities. Our vision and values help us to deliver our high quality service and set a standard of how each of us interacts with our customers, colleagues and other stakeholders.
    • We keep our promises

    • We do a great job

    • We work together

    • We look for ways to improve

    • We value diversity

    • We do what we say we are going to do.  We communicate openly and honestly with each other and with our residents. We do the right thing not the easy thing.
    • We have high standards and we work hard to meet them.  We go the extra mile to make sure that we deliver for our residents.
    • We support each other and work as one team. We don’t pass the buck – we take ownership and collaborate effectively for the benefit of our customers. We work in partnership with our residents.
    • We look for opportunities to keep improving and investing in our homes, our communities and our people. We take a positive approach to our work and embrace change that benefits our customers.
    • We respect and value the diversity of our people and welcome the contribution everyone can make. We work hard to make sure that all our residents have equal access to our services.


    We want to hear from you! Share your feedback online