Our quarterly performance figures


Our corporate plan (2018-2023) sets out our exciting plans for the next five years.

It is an important statement of our priorities and our strategy, but it is not set in stone. We constantly review this strategy and we also welcome resident and stakeholder feedback. Our vision is: ‘we create places for people to call home and support them to live well.’ The following strategic aims are the goals we’ve set to achieve our vision.

  • Creating places to call home
  • Supporting people to live well
  • Building homes and communities
  • Growing responsibly and sustainably
  • A modern, flexible and fun place to work

You can read more here 

You can find out more about our current performance status below:

Creating places to call home

 Current status (October 2020)Target (October 2020)
Overall average customer star rating out of 5 (only social tenants surveyed)4.44.4
Repairs satisfaction out of 5 (including responsive and gas)N/A4.5
Average customer star rating out of 5 for Customer Operations services4.34.5

Supporting people to live well

 Current status (October 2020)Target (October 2020)
Engage at least 1800 staff and residents with our training and employment programme31811800 (per year)
CQC ratings85.71%CQC ratings at Good or Better
Achieve HCS customer satisfaction of at least 88%87.41%88%

Building homes and communities

 Current status (October 2020)Target (October 2020)
Customers who would recommend a new One Housing home70.00%85%

Growing responsibly and sustainably

 Current status (October 2020)Target (October 2020)
Demonstrating the quality of our governance so that we continue to be rated G1 by our regulatorG1G1

A modern, flexible and fun place to work

 Current status (October 2020)Target (October 2020)
Maintain a diverse Board where at least 50% of the NEDs are women and 40% are BME33.3%/55.6%50%/40%