2017

Year in review

255 turnover

656 homes built
99.5% emergency repairs completed in 24hrs

15,234 homes managed

9,339 customers supported

756people intotraining228residentsinto jobs142peopleinto volunteering placements

Development

3,500 homes in pipeline

1,500 affordable homes in pipeline

140 homes built with smart technology for energy efficiency

Finance

255 turnover

10 increase from 2016

82 post-tax surplus

interest cover226%

Housing Services

85.5% calls answered in 20 seconds
99.5% emergency repairs completed in 24hrs

62,970 repairs calls taken

15,234 homes managed

Helping customers through employment and training

Our young residents

Six young residents had a guided tour of the Houses of Parliament with a Q&A with their local MP

Our homeowners

295 new homeowners

Tackling anti-social behaviour

Housing Care & Support

9,339 customers supported

1,092 senior living homes in pipeline102 senior living homes built020040060080010001200

Awards and recognition

17 female staff and residents recognised for work in their communities in honour of International Women's Day