For you

Your responsibilities

We are responsible for keeping the structure and exterior of our residents homes in a good state of repair. We will also repair any installations provided by One Housing for heating and sanitation, and for the supply of water, gas and electricity.

However, our residents are responsible for the minor repairs within their home, unless they are vulnerable or require extra support.

The following repairs are some examples of residents’ own responsibilities:

  • Window glazing (unless damage is due to wear and tear).
  • Keys/lock change/access.
  • Units, door handles and hinges, securing doors and/or drawer fronts.
  • Splash back tiles behind the sink, wash basin and bath surround.
  • Leaking or dripping taps (including mixers).
  • Bath and sink plugs and chains.
  • Repair/renew shower heads, including hose.
  • Repair or renew bathroom cabinet.
  • Renew sealant around bath, wash basin or kitchen sink.
  • Repair or renew bath panel including side and end framing.
  • Repair internal doors, handles and latches (we will repair fire doors).
  • Door numbers, knockers, bells and additional security measures.
  • Lubrication of catches and hinges.
  • Cracks or fractures in plastering.
  • Light bulbs and tubes (unless in communal areas).
  • Fuses and plugs (unless in communal areas).
  • Residents' own cookers or other white goods including connection.
  • Smoke alarms (if fitted by tenant).
  • Bees and wasps nests (residents must contact their Environmental Health Office).
  • Any other pests (mice, rats, ants, etc.) if they only exist in your home.
  • Blocked toilet, sink, bath, wash hand basin (if damage is due to resident misuse).
  • Replacement of toilet seat.
  • Refix garden gate or fence.

We will only do these repairs on request, with a minimum charge of £150. So if you have a friend or relative who can help, please ask them first to save unnecessary cost.

DIY at home

Our Employment and Training team is running a series of practical DIY at home courses where you can learn everything from changing a light bulb to unblocking a toilet! The courses are free for all One Housing residents who are over 16.

Where and when

The courses take place throughout the year at regular dates - please look out for notices and letters! You can also contact Aryam Isak directly to sign up for a course  - on 020 7428 4327 or by email at aisak@onehousinggroup.co.uk.

Please contact our Customer Contact Centre on 0300 123 9966 or 020 8821 5300 if you have any questions or queries.