Make a complaint
When things go wrong and we don't deliver the service we promise, please let us know so that we can put things right.
We welcome positive feedback such as compliments and suggestions you have for making our services better. Please also let us know if one of our staff has gone the extra mile to help you.
How to make a complaint
You can submit a complaint by:
Suttons Wharf South
44 Palmers Road
London E2 0TA
When you make a complaint, please tell us what you would like as an outcome or resolution so we can fully understand and investigate the issue and provide a satisfactory response.
Anti-social behaviour issues
Anti-social behaviour (ASB) is not managed under our formal complaints procedure. If you are experiencing ASB please use our separate online ASB reporting form or email the ASB team firstname.lastname@example.org. You can also call our Customer Contact Centre on 0300 123 9966 or 020 8821 5300.