We are committed to creating homes for our residents to enjoy an independent life in, as part of the community.
We have five existing extra care schemes in London and over 400 units in the pipeline across London and Home Counties, which are set for completion in 2017. On completion, as per our existing schemes, these affordable homes will continue to provide quality facilities to its residents and enable them to live independently with the security of our skilled care and support service. They will also provide aspirational living and increased sense of community by introducing a dining offer, bar and concierge service.
One Housing is a founding member of the Associated Retirement Community Operators (ARCO) which is the main body representing the retirement community in the UK. It aims to provide a benchmark for good practice within the housing-with-care sector.
One Housing is explanding into the private care home sector with the development of our new, premium private care home brand Baycroft.
We are developing a portfolio of new, state-of-the-art care homes for the luxury private market in London and the South East. The first development is due to open in Summer 2017.
How to complain & give feedback
We aim to provide high quality services across all of our work. But sometimes things can go wrong and we don’t do as well as we should. If this happens, please tell us so that we can try to put things right. We are committed to dealing with complaints quickly, fairly and effectively. We also welcome positive feedback such as compliments as well as suggestions you have for making our services better.