We are committed to creating homes for our residents to enjoy an independent life in, as part of the community.
We have three existing extra care schemes in London, with two more to open soon:
We presently have over 400 units in the pipeline across London and Home Counties, which are set for completion in 2016/2017. On completion, as per our existing schemes, these affordable homes will continue to provide quality facilities to its residents and enable them to live independently with the security of our skilled care and support service. They will also provide aspirational living and increased sense of community by introducing a dining offer, bar and concierge service.
One Housing are founding members of the Associated Retirement Community Operators (ARCO) which is the main body representing the retirement community in the UK. It aims to provide a benchmark for good practice within the housing-with-care sector.
In order to widen the scope of fund generation, One Housing will be moving into the private care home sector with the development of a new premium private care home brand.
The aim is to build a portfolio of up to 10 Care Homes for the luxury private market in London and the South East by 2019. The first development is due to commence January 2016 with an opening in Summer 2017.
How to complain & give feedback
We aim to provide high quality services across all of our work. But sometimes things can go wrong and we don’t do as well as we should. If this happens, please tell us so that we can try to put things right. We are committed to dealing with complaints quickly, fairly and effectively. We also welcome positive feedback such as compliments as well as suggestions you have for making our services better.