For you

Contact us

There are many ways to contact us, either in person, over the phone, by email and here on our website.

Online

Report a repair / Pay your rent / Report a problem with your neighbour or in your area / Access your account / Make a complaint / Give feedback

Phone

Call 0300 123 9966 or 020 8821 5300 to talk to us about a repair or if you have questions about your home.

*Calls will be answered between 8:00am and 6:00pm, Mon-Fri.

Residents in Berkshire can report a repair to Housing Solutions on 0800 587 9941. For general enquiries, you can call our duty officer on 020 8821 5344

*Calls will be answered between 8:00am and 7:00pm Mon-Fri and 10:00am to 7:00pm on Wednesday (for repairs) and between 9:00am and 5:00pm Mon-Fri (general enquiries)

Email

General enquiries can be emailed to CustomerEnquiries@onehousing.co.uk

For repairs, contact cscmaintenance@onehousing.co.uk (for London residents) and contact@housingsolutions.co.uk (for residents in Berkshire)

Social media

Do you have a quick query? Our social media channels are a great way of contacting us. They're staffed between 9:00am and 5:00pm, Mon-Fri.

facebook.com/onehousing

@Official_OHG

linkedin.com/company/one-housing-group

Visit our offices

We're open Mon-Fri between 9:00am and 5:00pm (except bank holidays)

Chalk Farm Road (Head office & Camden region) - 100 Chalk Farm Road, London NW1 8EH

 

Suttons Wharf South (Mile End office)  - 44 Palmers Road, London E2 0TA

 

Isle of Dogs - 12 The Quarter Deck - Isle of Dogs, London E14 8SJ | 17 Castalia Square, London E14 3PQ

 

Berkshire (Maidenhead office) - Ground Floor - 25-27 Broadway, Maidenhead SL6 1LY