Report a repair / Pay your rent / Report a problem with your neighbour or in your area / Access your account / Make a complaint / Give feedback
Call 0300 123 9966 or 020 8821 5300 to talk to us about a repair or if you have questions about your home.
*Calls will be answered between 8:00am and 6:00pm, Mon-Fri.
Residents in Berkshire can report a repair to Housing Solutions on 0800 587 9941. For general enquiries, you can call our duty officer on 020 8821 5344
*Calls will be answered between 8:45am and 5:15pm Mon-Fri and 10:00am to 4:45pm on Wednesday.
General enquiries can be emailed to CustomerEnquiries@onehousing.co.uk
For repairs, contact firstname.lastname@example.org (for London residents) and email@example.com (for residents in Berkshire)
Do you have a quick query? Our social media channels are a great way of contacting us. They're staffed between 9:00am and 5:00pm, Mon-Fri.
Visit our offices
We're open Mon-Fri between 9:00am and 5:00pm (except bank holidays)
Chalk Farm Road (Head office & Camden region) - 100 Chalk Farm Road, London NW1 8EH
Suttons Wharf South (Mile End office) - 44 Palmers Road, London E2 0TA
Isle of Dogs - 12 The Quarter Deck - Isle of Dogs, London E14 8SJ | 17 Castalia Square, London E14 3PQ
Berkshire (Maidenhead office) - Ground Floor - 25-27 Broadway, Maidenhead SL6 1LY