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To find out more about how our complaints process works please see our guide to making complaints, compliments or suggestions, or view our full complaints policy. You can also view our Senior Living specific guide and complaints policy here.

We're committed to dealing with all complaints quickly, fairly and effectively. A complaint is any dissatisfaction expressed by a service user, or someone affected by our actions.

Of course, we try our utmost to get things right as much as possible. In these cases - for example, if a member of staff has given excellent customer service - we also welcome positive feedback and compliments.

How to make a complaint

  • If you are a social housing resident/customer, please use the form below to submit a complaint
  • If you are a leaseholder please follow this link to submit a complaint.
  • If you have bought your property and it is still within the 12 month 'New home warranty' please contact the Customer Care team with your complaint on 0844 800 1630 or customercare@site-sales.co.uk. Please refer to your handbook if you are unsure.
  • If you do not wish to use the e-form, click here to view the other options.

When making a complaint please let us know what you would like as an outcome or resolution to your complaint so we can fully understand and investigate the complaint and provide a satisfactory response to you.

If you would like to submit a compliment or suggestion, please use the Make compliment or suggestion form instead.

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