For you

Contact us

There are many ways you can contact us, either in person, over the phone or by email. And now, it's easier to do things online on our new website.


Report a repair / Pay your rent / Report a problem with your neighbour / Access your account / Make a complaint / Give feedback


Call 0300 123 9966 or 020 8821 5300 to talk to us about a repair or if you have questions about your home. 

*Calls will be answered between 8:00am and 6:00pm, Mon-Fri.

Residents in Berkshire can report a repair to Housing Solutions on 0800 587 9941. For general enquiries, you can call your duty officer on 020 8821 5344

*Calls will be answered between 8:00am and 7:00pm Mon-Fri and 10:00am to 7:00pm on Wednesday (for repairs) and between 9:00am and 5:00pm Mon-Fri (general enquiries)


General enquiries can be emailed to

For repairs, contact (for London residents) and (for residents in Berkshire)

Social media

Do you have a quick query? Our social media channels are a great way of contacting us. They're manned up between 9:00am and 5:00pm, Mon-Fri.


Visit our offices

We're open Mon-Fri between 9:00am and 5:00pm (except bank holidays)

Chalk Farm Road (Head office & Camden region) - 100 Chalk Farm Road, London NW1 8EH


Suttons Wharf South (Mile End office)  - 44 Palmers Road, London E2 0TA


Isle of Dogs - 12 The Quarter Deck - Isle of Dogs, London E14 8SJ | 17 Castalia Square, London E14 3PQ


Berkshire (Maidenhead office) - Ground Floor - 25-27 Broadway, Maidenhead SL6 1LY